Terms & conditions
Booking Conditions for Dolphin View Cottage
Now for the less exciting but still important details, our booking conditions. Please read them carefully as by paying the deposit you are agreeing to these terms.
We reserve the right to amend Dolphin View Cottage’s details and prices quoted on the internet due to error or omission. In this unlikely event you will be notified immediately and may cancel your provisional booking accordingly.
To secure your holiday dates you must pay a deposit £100 or the total amount within 4 weeks of the start of your holiday. The £100 deposit is payable within one week of making the booking. The booking is confirmed once we have sent you the receipt and written booking confirmation. We strongly urge you to ensure you have adequate Travel Insurance as by paying the deposit you are agreeing to pay the full payment for your holiday and damage deposit.
Payment to be made by Cheque or Internet Bank transfer.
The balance of your payment is due 4 weeks before your holiday starts, at which point Dolphin View Cottage will request full payment of your holiday plus a damage deposit of £150. If the balance is not received by the date due on the booking confirmation, we reserve the right to make Dolphin View Cottage available for re-booking. All towels, bed linen and electricity are included in your rental.
Payments to be made by Cheque or Internet Bank transfer.
At the time of the full payment being due a damage deposit of £150 will also be required. You and your fellow guests must keep the property clean and in good order and will be responsible for any damages or breakages. During the period of occupation, you are responsible for the care of Dolphin View Cottage and its contents. It is expected that you treat Dolphin View Cottage with the respect that you treat your own home and leave the house and its fixtures and fittings in a clean and tidy condition, including correct disposal of rubbish/waste for recycling and disposal of dog mess from gardens/grounds.
Following your safe departure, we are allowed up to 1 week to assess the property in order to ascertain whether any damage has been caused. If any damage is identified over and above what we consider to be classed as ‘general wear and tear’, then we will contact you, the lead booker, with photographic evidence to explain why we are holding some or all the Security Deposit. This deposit will be refunded to you the week following the holiday, but a deduction will be made for any breakages or damages done to the property or if it is not left in a clean and tidy condition, including correct rubbish/waste disposal, dog mess removal or any untoward expenses. Such disputes will be settled directly with us.
If we can re-book any cancelled dates we will refund you all monies paid minus any financial or other discounts/offers made in order to secure a new booking. We strongly urge you to ensure you have adequate Travel Insurance in place.
Once a booking has been confirmed it can only be changed to different dates by treating the original booking as a cancellation.
We reserve the right to refuse any booking and to cancel any booking already made if the property is unavailable (e.g. through fire, flood, failure of utility services etc.) for any reason whatsoever subject to a full refund of all monies paid. We are not under any other liability if such a cancellation occurs.
Force Majeure. We cannot accept liability or responsibility for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, livestock, epidemics, acts of any government, or public authority, changes imposed by re-scheduling of airlines, ferries or any event outside our control.
During the 2020 Coronavirus shutdown, despite my Business Insurance policy failing to pay out on claims made under the business interruption clause, I did reimburse guests who were unable to come due to the lockdown, I also offered to transfer guests dates to the following year with no loss of monies paid. I would offer this again if CV19 causes a new lockdown.
Coronavirus, Testing Positive or Developing Symptoms During or After Your Stay
Under current government guidelines, anyone who tests positive for the virus or is displaying symptoms should stay at their home and not travel on holiday. According to UK Hospitality guidelines in Scotland, if a guest presents themself with symptoms or Covid-19 or is asymptomatic but declares the need to self-isolate, they will be advised to check out and return home. If the guest has acute symptoms, has breathing difficulties or their life is a potential risk, they should seek medical help immediately. Please do note that if you choose to stay under these circumstances, you will be required to pay for all the affected bookings (the full holiday rental or equivalent accommodation for the next incoming guest).
As dog owners and lovers, we welcome all well-behaved dogs of all breeds to stay with prior arrangement. We do not charge for dogs and generally suggest a limit, due to the house size of 2 large dogs or three medium/small dogs. If you wish to bring more pets please contact us to discuss.
You may only bring any dogs as mentioned on the booking confirmation, they must be over 6 months of age at the time of the holiday, house trained, clean, no bitches in season, up to date with flea and tick prevention treatment and well behaved. They are not permitted on any furniture in the property but are welcome in any room in the house. It is their holiday as well and we ask they are never left unattended at Dolphin View Cottage. We do have a large dog cage which we can bring to the cottage for your use if required to save car space. Please make sure you clean up after your pets both inside and outside before you vacate the property.
Guest conduct, safety and belongings
Only guests listed on the booking confirmation are allowed to stay at Dolphin View Cottage. No more than 3 people may stay overnight due to insurance restrictions.
As the Owners of Dolphin View Cottage, we are not liable to you the guest or any member of your party, including your pets for any injury, loss, illness or damage to your property or person, (including cars, accessories or contents) whilst within Dolphin View Cottage or its grounds however caused. You should ensure that all personal possessions are removed on departure from the property. We reserve the right to dispose of any personal belongings after your departure day from Dolphin View Cottage without further reference to you.
Protection of the Property, neighbours and other guests,
We reserve the right to refuse prior to, or during the stay to hand over Dolphin View Cottage to anyone who, in our opinion, is not suitable to take charge of the property, in any such case the contract will be terminated immediately without further liability. We also reserve the right to terminate the contract at any time or remove any person or persons due to unreasonable behaviour, damage to property or causing or likely to cause annoyance or offence to neighbours. Due respect and consideration to neighbours must be observed at all times. Any refund will be entirely at our discretion. We also reserve the right to request a higher security deposit.
In order to protect ourselves, other guests, visitors and neighbours we need to exclude anyone who has an infectious or notifiable disease. If you know before travelling that you have an infectious/contagious illness, please let us know, cancel the booking and claim on your travel insurance.
Dolphin View Cottage is designated a non-smoking, non-vaping property. If you must smoke/vape, please do this outside and dispose of the ashes safely.
Dolphin View Cottage is available for occupation from 4 pm on the first day of your holiday and must be vacated by 10 am on the last day to let the team get the house ready for the next guests. Hire period is usually Saturday to Saturday but may be varied out of season
Babies & toddlers
Dolphin View Cottage is not set up for babies and toddlers, there are no child locks on any of the cupboard doors. The cottage has a log burning stove which gets very hot. If there are small children in the house the log burner should NOT be used. There are sharp edges on the coffee table and tv stand.
If you have any special requirements or medical needs for either you, your fellow guests who you are booking on behalf of or your dogs that you feel may not have been clarified by the text or photos on our website, please email us prior to booking. We will be able to answer any questions and help you establish if Dolphin View Cottage is suitable for you. We will try to make any reasonable adjustments we can but it may not be possible to accommodate all your requests/requirements. In those cases, it is your decision if you feel Dolphin View Cottage is suitable and wish to book. We will not be held liable if you discover on arrival that the house is not suitable for your needs.
3rd Party providers
We cannot be held responsible for any 3rd party breakdowns, malfunctions or cuts of utility services such as electricity, gas, water supplies, sewage disposal or internet provision although every attempt will be made to remedy a problem where possible should it occur.
In the case of television and telecommunications (mobile reception, Wi-Fi/broadband, telephone etc.) we cannot be held responsible for the services to Dolphin View Cottage. We expect these services to be operating as normal for all guests’ enjoyment but these can be subject to interruptions in rural areas or adverse weather conditions. Every line of enquiry will be made with the provider in an effort to resume service but no refund or relocation will be considered for interruptions to telecommunications, power, water or television network as those items are beyond our control.